Privacy Policy

Introduction

fastory S.A. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in other ways.

Data Controller Information

fastory S.A. is the data controller for the personal data we process. Our contact details are:

• Company: fastory S.A.
• Registration Number: 748205916
• VAT Number: BE0739618205
• Address: Rue Léopold 33, 3021 Leuven, Belgium
• Email: privacy@fastory.world
• Phone: +32 166912684

Data Collection

We collect various types of personal data to provide and improve our services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and job title
• Communication Data: Records of correspondence, meeting notes, and service requests
• Technical Data: IP address, browser type, device information, and website usage patterns
• Analytics Data: Website interactions, page views, and user behaviour patterns
• Business Data: Information about your organisation's data analytics requirements and objectives

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

• Service Provision: To deliver our data analytics services and respond to your enquiries (Legal basis: Contract performance)
• Communication: To contact you regarding our services, updates, and support (Legal basis: Legitimate interest)
• Website Improvement: To analyse website usage and improve user experience (Legal basis: Legitimate interest)
• Marketing: To send relevant information about our services with your consent (Legal basis: Consent)
• Legal Compliance: To comply with legal obligations and regulatory requirements (Legal basis: Legal obligation)

Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Trusted third parties who assist in delivering our services
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Regulatory Authorities: When required by law or to protect our legal rights
• Business Partners: With your explicit consent for joint service delivery

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

• Client Data: For the duration of our business relationship plus 7 years for legal and regulatory purposes
• Marketing Data: Until you withdraw consent or for a maximum of 3 years of inactivity
• Website Analytics: 26 months from collection
• Communication Records: 5 years from last contact

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@fastory.world
• Phone: +32 166912684
• Post: Data Protection Officer, fastory S.A., Rue Léopold 33, 3021 Leuven, Belgium

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) if you believe your privacy rights have been violated.